CSR KA BA???

> fake it till you make it

> if you cant give the customer's wants use the famous line, "as much as i want to. . ." followed by the wants of your customer

> if customer still insists, tell them even if i want to, "the system is not allowing me to do so"

> smile when taking in calls :)

> too much rapport is not good

> make sure that mute button is lighted before cussing, better yet use gestures rather than cussing if you are really irritated :D

> badtrip mo, i-yosi mo na lang!!!

> team building a.k.a. inuman session

> if you are on "avail" make sure mute button is pressed, esp when your chit chatting with your wave mates

> befriend your resources; it's the only way to survive unusual cust concerns...

> kung mei irate customer, mei irate agent din!!! haha!!!