Nyak

I'm inlove... :p

It started at the right time and in the right place. I met "mine" last summer. Actually we already talked and exchange text messages before we met personally. At that time, I was not interested at all bec. I dont even like "text mates", so it was so rare if I will respond to "mine's" text messages. It just so happen that I have to text him back bec. "mine" is a friend of my high school friend, the thing is, it felt like it was just a responsible/favor to text back... hehe... But that was before...

Last summer, during my bum days, my friend told me that "mine" went to Manila and wants to see me personally. I was like, "bitch please, is that for real?" I wasn't ready to meet your friend, but okay okay, since "mine" seems nice, okay, so when can we meet?? My friend says, "right now", "mine" is with my significant behalf"... Shit.. Brain damage...

The reason behind this, is because, I'm really not into texting someone that you didnt even know what he/she looks like then suddenly meeting up. Okay, it seems fine, but for me it's definitely a no, no... Honestly, I'm not into that because I fear rejection. I don't wanna fall into a situation where in I have to be somebody that i'm not just to impress somebody...

The time came, I was driving and together w/ my friend we went to the house of her significant behalf... As the gate opens, my heart is kinda thumping so hard, I dont even know what the hell I am nervous of... hehe... "mine" went out to greet us, and as I saw "mine" , I was like "pucha, pare xa ba yan???, tangna, sobrang mukhang bata... pero tol, astig... pwede...." hehe...

Finally, we met, personally... My emotions during that time was unexplainable... I wasnt aware that I almost smoked all my cigarette in a matter of few hours. I was so nervous and ewan basta.. magulo talaga yung pakiramdam... hahaha....

We talked, smoked, laughed, shared thoughts... I didn't expect that "mine" will like me, because honestly I'm not that good looking... And I'm not expecting that after we met, we will still get in touch with each other.... Time run so fast and it was already my time to go home. I bid my new friend goodbye, smoked again, hehe, and left.

As soon as I arrive in my crib, I dont remember if I was the one who called or my high school friend. All I can remember is that, we have talked.

Me: Pare, musta ano na?
High School Friend: Ha?

M: anung sabi ni ano?
HSF: ahh... hmm... inlove na yta sau ang gung gong...

M: ano? ha? bakit naman? hehehe
HSF: tanong kasi sya kagad kung kelan ka babalik dito eh...

M: talaga? panu nangyari yun? eh, mukha akong wasted nun eh?
HSF: sus, anu ka ba, ayos lang naman eh.. mas mukha nay syang wasted kaya (lols)

M: hmmm... ok... hehe... ako din eh... parang trip ko sya....
HSF: alam ko... (hehehe)

WTF
and then.... tinatamad nako mag type... basta yun na yun... ;p

Customers arent always right

Customers arent always right

Unfortunately, we lived in a notion that customer is always right. Well, basically it is right, but believe me or not, it’s not true all the time. One thing I can share you with is my job experience. I’m in an industry where you provide customer service via avaya (all who are in the same industry will get that term). If you’re in a position that your job knowledge and your experience are your strength, well think again… Customers often mistook people from customer service as “stupid”. The heck of this thinking is that, why do customers bother to wait for a long queue to talk with a stupid agent? Isn’t it strange? Why do they have to ask someone to explain their billing even though they know from a fact that the reason of their service interruption is their lack of money to pay their bill, to think that some of these customers are irate. They are blaming the agent they are speaking with their own shit. And then, stressing out the agent when suddenly they want to speak with a manager and supervisor, and guess what, same question will be ask by these customers again and again and again.

If you are a customer service rep, you are expected by these customers to provide them with 101% customer service. They are always in the mood to make you not in the good mood and destroying your average handling time. They are calling you to explain their billing/shit, and yet they keep on interrupting you and even cussing the company you are working with. They even threaten you that they canceling their services, but when you are ready to transfer them to the disconnection department, suddenly they become chicken and stops yelling, wtf is that attitude???

Customers have these notions that a representative chickens out if they are looking for supervisor. Actually, customers are just making agent’s job easier. They are also thinking that if they look for a supervisor they will get what they want. Actually, fyi (“the customers”) even the supervisors wont even grant your “unfullfillable” wants. Asking why? Well, as a matter of fact, these agents and supervisors are using the same system. So even how many times a customer asks for a supervisor, they cant still get away with their shit.

CSR KA BA???

> fake it till you make it

> if you cant give the customer's wants use the famous line, "as much as i want to. . ." followed by the wants of your customer

> if customer still insists, tell them even if i want to, "the system is not allowing me to do so"

> smile when taking in calls :)

> too much rapport is not good

> make sure that mute button is lighted before cussing, better yet use gestures rather than cussing if you are really irritated :D

> badtrip mo, i-yosi mo na lang!!!

> team building a.k.a. inuman session

> if you are on "avail" make sure mute button is pressed, esp when your chit chatting with your wave mates

> befriend your resources; it's the only way to survive unusual cust concerns...

> kung mei irate customer, mei irate agent din!!! haha!!!

Wishlist galore

- PSP Value Pack…
- Ipod Video
- Xbox 360
- More HD
- HD for Laptop
- More Chucks!!! :D
- Rs mmc
- Tsikot na magara… hehehe…
- Gameboy micro for my niece
- Doll shoes for work
- Slacks
- Chinese blouse for work again
- What else???? :D