melancholic jovial thingy

Nyak

2007-07-19T00:06:00.000+08:00

I'm inlove... :p

It started at the right time and in the right place. I met "mine" last summer. Actually we already talked and exchange text messages before we met personally. At that time, I was not interested at all bec. I dont even like "text mates", so it was so rare if I will respond to "mine's" text messages. It just so happen that I have to text him back bec. "mine" is a friend of my high school friend, the thing is, it felt like it was just a responsible/favor to text back... hehe... But that was before...

Last summer, during my bum days, my friend told me that "mine" went to Manila and wants to see me personally. I was like, "bitch please, is that for real?" I wasn't ready to meet your friend, but okay okay, since "mine" seems nice, okay, so when can we meet?? My friend says, "right now", "mine" is with my significant behalf"... Shit.. Brain damage...

The reason behind this, is because, I'm really not into texting someone that you didnt even know what he/she looks like then suddenly meeting up. Okay, it seems fine, but for me it's definitely a no, no... Honestly, I'm not into that because I fear rejection. I don't wanna fall into a situation where in I have to be somebody that i'm not just to impress somebody...

The time came, I was driving and together w/ my friend we went to the house of her significant behalf... As the gate opens, my heart is kinda thumping so hard, I dont even know what the hell I am nervous of... hehe... "mine" went out to greet us, and as I saw "mine" , I was like "pucha, pare xa ba yan???, tangna, sobrang mukhang bata... pero tol, astig... pwede...." hehe...

Finally, we met, personally... My emotions during that time was unexplainable... I wasnt aware that I almost smoked all my cigarette in a matter of few hours. I was so nervous and ewan basta.. magulo talaga yung pakiramdam... hahaha....

We talked, smoked, laughed, shared thoughts... I didn't expect that "mine" will like me, because honestly I'm not that good looking... And I'm not expecting that after we met, we will still get in touch with each other.... Time run so fast and it was already my time to go home. I bid my new friend goodbye, smoked again, hehe, and left.

As soon as I arrive in my crib, I dont remember if I was the one who called or my high school friend. All I can remember is that, we have talked.

Me: Pare, musta ano na?
High School Friend: Ha?

M: anung sabi ni ano?
HSF: ahh... hmm... inlove na yta sau ang gung gong...

M: ano? ha? bakit naman? hehehe
HSF: tanong kasi sya kagad kung kelan ka babalik dito eh...

M: talaga? panu nangyari yun? eh, mukha akong wasted nun eh?
HSF: sus, anu ka ba, ayos lang naman eh.. mas mukha nay syang wasted kaya (lols)

M: hmmm... ok... hehe... ako din eh... parang trip ko sya....
HSF: alam ko... (hehehe)

WTF
and then.... tinatamad nako mag type... basta yun na yun... ;p

Customers arent always right

2007-05-29T20:30:00.000+08:00

Customers arent always right

Unfortunately, we lived in a notion that customer is always right. Well, basically it is right, but believe me or not, it’s not true all the time. One thing I can share you with is my job experience. I’m in an industry where you provide customer service via avaya (all who are in the same industry will get that term). If you’re in a position that your job knowledge and your experience are your strength, well think again… Customers often mistook people from customer service as “stupid”. The heck of this thinking is that, why do customers bother to wait for a long queue to talk with a stupid agent? Isn’t it strange? Why do they have to ask someone to explain their billing even though they know from a fact that the reason of their service interruption is their lack of money to pay their bill, to think that some of these customers are irate. They are blaming the agent they are speaking with their own shit. And then, stressing out the agent when suddenly they want to speak with a manager and supervisor, and guess what, same question will be ask by these customers again and again and again.

If you are a customer service rep, you are expected by these customers to provide them with 101% customer service. They are always in the mood to make you not in the good mood and destroying your average handling time. They are calling you to explain their billing/shit, and yet they keep on interrupting you and even cussing the company you are working with. They even threaten you that they canceling their services, but when you are ready to transfer them to the disconnection department, suddenly they become chicken and stops yelling, wtf is that attitude???

Customers have these notions that a representative chickens out if they are looking for supervisor. Actually, customers are just making agent’s job easier. They are also thinking that if they look for a supervisor they will get what they want. Actually, fyi (“the customers”) even the supervisors wont even grant your “unfullfillable” wants. Asking why? Well, as a matter of fact, these agents and supervisors are using the same system. So even how many times a customer asks for a supervisor, they cant still get away with their shit.

CSR KA BA???

2007-02-06T10:43:00.001+08:00

> fake it till you make it

> if you cant give the customer's wants use the famous line, "as much as i want to. . ." followed by the wants of your customer

> if customer still insists, tell them even if i want to, "the system is not allowing me to do so"

> smile when taking in calls :)

> too much rapport is not good

> make sure that mute button is lighted before cussing, better yet use gestures rather than cussing if you are really irritated :D

> badtrip mo, i-yosi mo na lang!!!

> team building a.k.a. inuman session

> if you are on "avail" make sure mute button is pressed, esp when your chit chatting with your wave mates

> befriend your resources; it's the only way to survive unusual cust concerns...

> kung mei irate customer, mei irate agent din!!! haha!!!

Wishlist galore

2007-01-02T19:20:00.000+08:00

- PSP Value Pack…
- Ipod Video
- Xbox 360
- More HD
- HD for Laptop
- More Chucks!!! :D
- Rs mmc
- Tsikot na magara… hehehe…
- Gameboy micro for my niece
- Doll shoes for work
- Slacks
- Chinese blouse for work again
- What else???? :D

Workaholic

2006-12-20T20:41:00.000+08:00

Big things come from small packages. At least for me it’s true. Talk about being so much satisfied with what’s happening in your life. I’m beginning to like and appreciate my job… hehe! And now, it’s been almost 3 weeks and I’m getting used to my not-so-typical schedule… XD Good thing I was able to adjust my body clock and restore my appetite and my “yosi vitamina especial”. A lot of things happened recently, I wasn’t able to update my blog on a daily basis, that’s why if I have a little chance of updating, I really do utilize it well.

Xmas is fast approaching, I’m not yet done with my xmas list because I’m sooo broke, I can’t even buy myself a new pair of chucks, good thing I have an extension credit card sponsored by my dear mother… tsk tsk! I just hope that she will not bombard me with so much temper if she finds out my spending. Tsk XD

And now, back to my work as a topic. I never imagined that I will be able to survive the first 2 weeks of my new job. I thought that it’s not for me (talk about being pessimistic right?), but fortunately, it is indeed meant for me. It made me realize the importance of an opportunity that’s readily available for grasping. At first I have a lot of thinking when it comes to my work, but eventually, it really made me more responsible and dedicated. haha! Kidding!

Oooopppsss… dead air… My mind suddenly stopped. I think it’s time for my “yosi vitamina mode”

Till next blog peeps…

On drinking beer

2006-12-08T10:36:00.000+08:00

It’s good to be intoxicated sometimes. I know not all people are into drinking and even smoking, but believe or not, there’s a lot of things being tackled or shared while drinking with others and smoking as well.

There’s a party two blocks a way from where I live. I was invited to attend the gathering. My sister decided to come along because she’s bored to death at home. The food was great but I can’t manage to eat a lot because I want to drink beer together with some of my friends who’s also invited. Since I don’t have work on the following day, I joined my friends and other acquaintances to drink like there’s no tomorrow. Drinking with friends is I think one of the best moments for me, because, in drinking together with your friends, a lot of topics are being talked upon. Different opinions are also tackled. Even arguments sometime occur, but not in the sense of fighting physically afterwards. You get to know a person more if you spend time drinking with that particular person. Those who are quiet at first tend to be a little talkative when drunk. You will be surprised to realize that a certain person, can really sing even when drunk. Others tend to burst out their emotions when drinking.

There’s one thing that an occasional or frequent drinker should remember, drink moderately. Don’t drink too much you can’t handle. Don’t force yourself and don’t even drink too much just to impress other people. And lastly, don’t drink and drive. Cheers!

Another **** day has gone by

2006-11-29T23:02:00.000+08:00

Strike 1: [9:30 am]

My dad went mad because it's been 10 hours and I'm still sleeping, to think that I was just bumming around for like 4 days straight because of my VL... tsk.

Strike 2: [10:00 am]

My internet provider isn't cooperating right now, I can't access my other website, and I have to update my site immediately, because I have a lot of things to do later, and it's pissing me off. (But because of strike 1, I want to be calm and I don’t want to be stressed out)

Strike 3: [2:00 pm]

Instead of spending some siesta (which I always do every afternoon, if I don't have a work) I decided to clean my room because my room doesn't look like a room anymore (Just use your imagination on how my bedroom looks like) hehe... I was about to start the cleaning when my mom asked me to do an errand, (at shempre, hindi na natuloy ang pagli2nis ko sa room ko)

Strike 4: [same time, with this blog entry]

Due to a lot of things they wanted me to be do, this blog entry was very late to be posted, (to think na napaka short lang ng blog entry na toh]

Hayyy... Buhayyyy....

mini CD

2006-11-27T22:52:00.000+08:00

Last Sunday, after attending mass with my family, we went to the grocery. When I was walking on the health products’ aisle, I remember the ad of CloseUp's xmas toothpaste with free mini cds featuring opm artists such as Itchyworms, SpongeCola and etc. Being a self confessed music lover, I ran through the toothpastes' section to get my free cd I mean toothpaste... tsk,tsk... I bought two boxes of toothpaste (1cd per box) bcoz there are 2 compilations available (5 tracks each compilation), the red cd includes different closeup theme songs, and the green cd includes different xmas songs (Songs played on the tv ad).

Afterwards, I felt excited to go home asap because I won't be able to hear the songs in the cd player of my car while driving, bcoz the 2 free "mini" cds can't be played on a feed-in cd player. sigh :( Good thing, my house isn't far away so for about 10 mins. I'm already home and obviously, you already know what's the first thing I did right??? For about several hours, I listened to the songs and for me, the mini cds, aside for word "free", is worth listening, especially if you love OPM songs. So if you’re planning to buy a new toothpaste, if your using the same brand as I do, good for you coz you can also enjoy the free mini cds, if you are using a different brand, bahala ka na if you want to switch brands… haha! Better yet, ask someone whose willing to lend you a cd :D

first and foremost

2006-11-27T21:57:00.000+08:00

This is my initial post, it's been so long since I started blogging (on a different blog hosting po) na kaka miss pa lang mag blog so I decided to start with a new blog (new blog hosting as well, tsk). Honestly, I'm not in the mood to talk about things happened today, na-trip ko lang mag post to test my simple layout... haha! If you have a nice template, or if you know someone that can help me to enhance my template, just leave a message, ayt??? tsk...